Thursday, April 10, 2008

Boo to Rolf's

We are so disappointed.


We had our cake tasting at Rolf's. Our cake is, in a sense, complimentary, as it is included in our hotel package. Here's what happened:


Despite having an appointment, arriving at the proper time and being quickly attended to, we spent most of the time at Rolf's by ourselves and away from any employee and unable to ask questions.


We were quickly seated and shown a book of cake designs. None of the designs really struck our fancy, so we started to inquire about custom cake designs. Most of our questions were greeted with a response of "no". After much prying, Rolf's reluctantly acknowledged they might be able to create a custom cake; it seemed they really had no desire to help us get the cake we really wanted.





After our lackluster "design session", our consultant, Joanne, left to get cake and filling samples for us. She dropped off the samples and quickly explained the four cake flavors in front of us. She mentioned that we had the choice of several more flavors, but that these are not available for tasting. We both found this very upsetting. If they only wanted to prepare four types of cake, shouldn't we at least be able to choose the flavors? It's impossible to choose the flavor of cake you want if you are unable to try it. It's also hard to ask questions when no one is there to ask.

Then, Joanne left the room for several minutes to get us our beverages. While she was gone, we started tasting. We were trying to find our preferred combination of cake and filling flavor. When Joanne returned, she was upset we had started on fillings without deciding on cake. We were quite surprised to be chastised for mixing and matching. How were we supposed to decide what we wanted if we couldn't mix them? Regardless of Joanne's opinion of how a cake tasting should be run-- which is different from any cake tasting that we have ever been to-- we are the customers. We should be able to mix the frosting and fillings with the cake.



After explaining that they prefer to separate the two, Joanne explained the filling and frosting options and quickly left. Again, she was unavailable for questions. After several minutes, Joanne returned to record our selections and to wrap up the tasting.

All in all, we spent about 20 cold minutes at Rolf's. After spending one and half hours with the baker when doing the tasting for our groom's cake, we found this extremely disappointing. The reluctance to help us customize the cake, the lack of cake flavors at the tasting, the lack of availability for questioning and the generally rude demeanor of our consultant really left us with no confidence in Rolf's. In addition, the cake and frosting were mediocre. We are really disappointed with the experience.

In fact, we're torn with what to do next. Rolf's is the Allegro's preferred vendor, but we have little to no confidence in them and are having trouble booking anything with them. However, to go another route would see the wedding cake part of our package with the Allegro go unused.


What would you do?


a) Suck it up and use Rolf's. It's free.

b) Find a new fabulous bakery and bring in our own cake.

6 comments:

tina said...

We tasted Rolf's cake at one of our tastings and hated it. It was dry and flavorless.

We're using the Sugar Syndicate. She definitely made the most delicious cake that we tasted. And she is VERY affordable. She also gives you a free top tier for your anniversary.

I tried some cake from foodstuffs this weekend at the Breakfast for the Brides. It was SO delicious.

tina said...

We tasted Rolf's cake at one of our tastings and hated it. It was dry and flavorless.

We're using the Sugar Syndicate. She definitely made the most delicious cake that we tasted. And she is VERY affordable. She also gives you a free top tier for your anniversary.

I tried some cake from foodstuffs this weekend at the Breakfast for the Brides. It was SO delicious.

Jenna said...

I think you can find an inexpensive (yet fabulous) baker somewhere in the area. If the Rolf cake is really free you could always cut it close on servings you need of the good cake and have theirs as a backup.

Anonymous said...

i don't suppose it's possible for the cake $$ already going towards your package can be applied to something else? upgraded drinks?

if you want another bakery option: Weber's Bakery on the southside. Incredible cake. But if you were disappointed in Rolf's testing, you probably won't be impressed with Weber's. You will basically stand at the counter. There's no sitting. But they whipped up some rum custard for my mom and I to try - and we may or may not have finished the entire cup! (yes, they gave us a styrofoam cup full - it was that good.) we also did the cake half yellow/half chocolate, rotating layers between chocolate fudge and the rum custard.

good luck! remember - bottom line is that peace of mind may be worth the extra $$ you pay out now.

meg

Katie said...

I had the same issue with House of Fine Chocolate for our wedding. I didn't like any of their options and they were unwilling to customize their designs. We worked with the hotel to have creme brulee served for dessert instead of having a big wedding cake, which was included in our package. They included a 3 layered cake for 50 people from house of Fine Chocolate, as well. It was really just so we can have something to cut for pictures. We had it sliced and served on a table when we had our late night snack.

Katie said...

I had the same issue with House of Fine Chocolate for our wedding. I didn't like any of their options and they were unwilling to customize their designs. We worked with the hotel to have creme brulee served for dessert instead of having a big wedding cake, which was included in our package. They included a 3 layered cake for 50 people from house of Fine Chocolate, as well. It was really just so we can have something to cut for pictures. We had it sliced and served on a table when we had our late night snack.

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